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Managing incidents of abuse or neglect in group homes requires a proactive and systematic approach to ensure the safety and well-being of residents. Having clear reporting and investigation policies is essential because it establishes structured procedures for staff to follow when an incident occurs. This includes ensuring that all incidents are reported promptly to the appropriate authorities, allowing for proper investigations to take place. Such policies provide transparency, accountability, and a framework within which staff can operate, helping to prevent further incidents and protect residents.

Moreover, clear policies assist in the training of staff, ensuring they are aware of the steps to take when they suspect or witness abuse or neglect. This approach fosters a culture of safety and vigilance that is critical in residential settings, where residents may be vulnerable and unable to advocate for themselves effectively.

The other options fall short of safeguarding residents' rights and safety. Ignoring incidents is detrimental and counterproductive, as it allows abusive behavior to continue unchecked. Documenting incidents is important, but it is ineffective without proper reporting and investigative action. Simply transferring residents to another facility may remove them from immediate danger, but it does not address the underlying issues of abuse or neglect and may place them at risk in a new environment if no systemic changes occur. Thus, the most effective way to manage incidents