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Using communication skills training and mediation as a conflict resolution strategy is essential in group homes because it promotes a constructive environment where residents and staff can express their feelings and resolve disputes effectively. Communication skills training equips individuals with the ability to articulate their needs and concerns clearly, while mediation involves a neutral third-party facilitator who helps guide the conversation toward a mutually acceptable solution.

In a group home setting, where diverse individuals with various backgrounds and experiences live together, conflicts are likely to arise. Implementing communication skills training helps residents develop empathy, active listening, and negotiation skills, which are crucial for addressing disagreements in a positive manner. Mediation provides a structured approach to conflict resolution that encourages collaboration rather than confrontation.

The other options do not effectively contribute to mitigating conflicts in group homes. Avoidance of confrontations often leads to unresolved issues festering over time, while limiting communication can isolate residents and create an environment of distrust. Allowing conflicts to resolve themselves offers no guidance or support, which may result in misunderstandings and an escalation of tension among residents. Thus, using communication skills training and mediation is the most effective strategy for fostering harmony in a group home setting.